Frequently Asked Questions

GENERAL INQUIRIES
MOTOR INSURANCES
ROAD TAX RENEWAL
PAYMENT INQUIRIES
CLAIM ASSISTS
What is the operating hour of mayshowa.my?
Call Centre:
Monday – Friday : 8:30am to 6:00pm

Branches / Outlets:
Monday – Friday : 8:30am to 6:00pm
How do I renew my car insurance and road tax with mayshowa.my?
You can do it on mayshowa.my main page by providing your vehicle details. Then the insurance quotation will be sent via email and WhatsApp. Once you have agreed to the quotation, you may proceed with payments. Your road tax will be posted to the correspondence address submitted.
How do I get a quotation?
You may get your quotation here by providing your vehicle details. The quotation will be sent to you within 30 minutes.
What are the benefits of using mayshowa.my?
  • Convenient and Fast
  • Free Engine Oil
  • Battery Discount
  • Personalized Sales Service
Do I need to provide my registration card?
No. You don’t need to provide your registration card to renew your car insurance online. Unless there is a request from Insurers for verification purposes. For example, if your car detail is not correct or undetected in the JPJ system.
How do I change my policy information?
You can send us an email at [email protected] or you can contact our customer service with the live chat button on your bottom right.
What do I need to do if there are changes to my contact / personal details?
You must inform us of any changes in your contact details to ensure all correspondence reaches you on time. You can update your contact details through email at [email protected].
What if I am a foreigner or a company registration car?
If you are a foreigner, please select passport and key in your passport number.

For company cars, just select the company registration car option and key in the company registration (ROC) number.
What if I sell my car?
The benefits and your rights under this plan will cease the moment you sell off your car.
Who should I call for Auto Assist?
Please contact your insurance provider as below:

AmAssurance – 1800 88 6333
Kurnia – 1800 88 3833
Lonpac – 03-2262 8666
I have other questions about car insurance.
You may contact us at 010-282 8028, visit our Car Insurance Page or email us at [email protected].
What is a comprehensive motor insurance policy?
This policy protects your car from liabilities to other parties such as death or physical injury, property damage to others, accidental or fire damages to your car, and theft.
What is Motor Insurance Liberalization?
Motor insurance liberalization is where the price of car insurance products is no longer controlled by Motor Tariff (a set fixed price list). Instead, individual insurers and takaful operators will determine the pricing.
What is an excess?
Most policies include an excess, which is the amount to be paid by the policyholder in the event of a claim. There is both a compulsory excess, imposed by the insurer and voluntary excess. The phrase 'total excess' combines these two factors and is the amount you pay in the event of a claim.
What is loading?
Loading is an additional amount that is built into the insurance cost. This amount is added to the premium to provide the cover for a ‘risky’ individual. Basically, loading covers the losses that arise from insuring an individual who is prone to a form of risk and the losses for that period are expected to be higher than anticipated.
What is the NCD rate in Malaysia?

You may refer to https://www.mycarinfo.com.my/NCDCheck/Online.
Why is the NCD quoted different from my record?
The NCD quoted is different if there is a claim lodged or if there is an NCD withdrawal to transfer to another car requested by the insured. Alternatively, you can also check your current NCD rate via https://www.mycarinfo.com.my/NCDCheck/Online.
How can I check my car insurance NCD status and expiry date?
It’s really simple, all you need to do is go to the quote page. Then, key in your personal details and car information to find out what your NCD status is and when your insurance expires. Another way is to refer to your cover note that we emailed you during your previous renewal if any.
How much should I insure my vehicle?
It is recommended that you insure your car based on the market value of your car at the point you apply for this car insurance policy. This will protect you from being underinsured.
How do I determine the sum insured for my car?
The sum to be insured should be based on the market value and agreed value of your car. Market Value is the amount based on the insurance company estimate of what your car is worth in the open market with an allowance for wear and tear and/or depreciation. Agreed Value is the amount that has been agreed to between you and your insurance company.
How is my car insurance premium calculated?
Your car insurance premium is calculated based on several factors such as your age, age of your car, car model, sum insured and other aspects. If you want to get a quote immediately, Click here to calculate your premium.
How can I get the lowest premium for my car?
Choose the best insurer that fits your insurance premium budget. Insurance companies often offer discounts (with T&C).
What is Betterment?
Loading is an additional amount that is built into the insurance cost. This amount is added to the premium to provide the cover for a ‘risky’ individual. Basically, loading covers the losses that arise from insuring an individual who is prone to a form of risk and the losses for that period are expected to be higher than anticipated.
What is Market Value coverage?
Market Value is the amount based on the insurance company estimate of what your car is worth in the open market. In the event that anything happens to your car, you can only claim as much as the current market value/worth of your car model at that point in time. Generally, the Market Value coverage premium tends to be lower.
What is Agreed Value coverage?
Agreed Value is the amount that has been agreed to between you and your insurance company. In the event that anything happens to your car, agreed value coverage can certainly provide the compensation you will receive from the insurance company if your car is written off or stolen. Generally, the Agreed Market coverage premium tends to be higher.
What is NCD / NCB?
"No Claim Discount" or "No Claim Bonus" is a special discount given for every claim-free year.
What are the major exclusions for Comprehensive Motor Insurance?
This policy does not cover certain losses such as:

  • Policyholder's death or bodily injury due to a motor accident;
  • Policyholder's liability against claims from passengers in your vehicle; and
  • Loss, damage or liability arising from an act of nature i.e. flood, storm or landslide. You may extend the additional coverage to the main policy.
(Note: This list is non-exhaustive. Please refer to the policy contract for the full list of exclusions under this policy.)
Is windscreen repair included in my policy?
Our comprehensive policies cover events such as breakage of windscreen, windows or sunroof. However, if you would like to make a claim that will not affect your NCD, we recommend the purchase of a windscreen extension. This affordable extension can easily be added to your main policy during the renewal process.
Can anyone drive my car?
Yes, almost anyone can drive your car as long as they:

  • have a valid licence of the relevant class to drive;
  • are not disqualified from driving by the law or other reasons;
  • have your permission to drive; and
  • comply with all the terms and conditions of this policy.
How to add additional names to my car insurance policy?
On selected policies, we automatically allow all drivers whom you authorize to drive your car. We also have other policies where you can name additional drivers during the online purchase. For specific coverage and benefits, please refer to the individual policy for more details.
How to retrieve my car insurance policy?
We will send you the cover note and relevant documents that can be downloaded anytime via WhatsApp / email.
How will I receive my e-policy after my payment is successful?
Your e-policy will be emailed to your registered email address within 5 minutes to 1 working day (depending on which insurer you renew from).
What are the types of charges involved in online road tax renewal?
The charges involved are road tax and delivery charges.
How much is the charges for road tax renewal?
Charges of road tax depends on the vehicle and there will be RM12 delivery charges applied.
How will I receive my road tax after I have completed my payment?
We will deliver to your doorstep within the following estimated time of arrival:

  • Klang Valley - 3 working days.
  • Peninsular Malaysia - 3 - 5 working days.
  • Sabah, Sarawak, Labuan - 5 working days.
Is it safe to renew my road tax online?
Yes, it is safe and secure. The road tax is renewed through MyEg.
Can I renew my road tax if I have outstanding traffic summonses?
During the road tax renewal process, Road Transport Department (JPJ) online service will check any outstanding summons and blacklist records at both JPJ and PDRM database systems. In order to proceed with this renewal, we encourage all customers to check with JPJ or PDRM on their outstanding summonses.
How is mayshowa.my collecting my payment?
mayshowa.my is partnering with pay88 as our payment gateway. A payment link will be sent to you, and you may make payment via credit/debit card, e-wallets, or online instant bank transfer. Our partner will notify your transaction details via email on every successful transaction. If you did not receive an email, please let us know by email at [email protected], live chat or call us at 010-282 8028.
What are the types of payment options available?
Every successful transaction will be issued with an e-Services receipt via email. Please keep this receipt for future reference. If there are any matters or doubts about this service, you may contact us.
How do I know if my transaction was successful?
Every successful transaction will be issued with an e-Services receipt via email. Please keep this receipt for future reference. If there are any matters or doubts about this service, you may contact us.
How do i make a claim on damages?
You can contact your respective insurance provider via these hotlines.

AmAssurance – 1800 88 6333
Kurnia – 1800 88 3833
Lonpac – 03-2262 8666